Provation MD & MultiCaregiver
U.S. Customer Support: 1-877-454-2994 option 1
Hours of Operation:
- 5:30am - 11:00pm CT Monday - Thursday
- 5:30am - 6:00pm CT Friday
Emergency After-hours U.S. Customer Support: Dial Customer Support, select option 1 after standard business hours and on holidays
U.S. Customer E-mail Support: pvmd_support@provationmedical.com
Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.
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Provation Online Courses
Did you know Provation offers hundreds of step-by-step tutorial videos and guides for Provation MD and Provation Apex in our virtual learning center?
Provation Apex
Customer Support: 877-454-2994 option 3
Hours of Operation: 7:00am - 5:00pm CT Monday - Friday
Emergency After-hours Customer Support: Dial 877-454-2994, select option 3 after standard business hours and on holidays
Customer E-mail Support: apex_support@provationmedical.com
Non-time sensitive issues and questions can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
Provation Apex Status Page: https://status.provationapex.com
Up to the minute information about the status of Apex, reported incidents, and scheduled maintenance.
For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.
Provation Order Sets & Care Plans
U.S. Customer Support: 1-877-454-2994 option 2
Hours of Operation: 8:00 am - 5:00 pm CT Monday - Friday
U.S. Customer E-mail Support: pvos_support@provationmedical.com
Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.
MD-Reports
Customer Support: 1-877-454-2994 option 4
Hours of Operation: 7:30am - 6:30pm ET Monday - Friday
Emergency After-hours Customer Support: 347-687-6377
Customer E-mail Support: mdr.support@provationmedical.com
Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
For questions related to billing/payments/maintenance, etc., please email our Finance department at mdraccounting@provationmedical.com.
International Customer Support
Australia Customer Support: 1-800-855742
New Zealand Customer Support: 0-800-450250
Hours of Operation: 6:00 am - 6:00 pm AEST Monday - Friday
Saudi Arabia Customer Support: 001-800-844-5770
Hours of Operation: 6:00 am - 6:00 pm AST Sunday - Thursday
Emergency After-hours International Customer Support: Dial Customer Support, select option 1 after standard business hours and on holidays
International Customer E-mail Support: pvint_support@provationmedical.com
Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.