For which product do you need support?
U.S. Customer Support:
Hours of Operation:
- 5:30am - 11:00pm CT Monday - Thursday
- 5:30am - 6:00pm CT Friday
Emergency After-hours U.S. Customer Support: Dial Customer Support, select option 1 after standard business hours and on holidays
U.S. Customer E-mail Support: pvmd_support@provationmedical.com
Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.
Expired Windows Server?
If your site operates on Windows Server 2008 or 2008 R2, Microsoft support ended January 14, 2020.
Let's discuss how to protect your software's infrastructure and patient data today.
Provation Online Courses
Did you know Provation offers hundreds of step-by-step tutorial videos and guides for Provation MD in our virtual learning center?
Customer Support: 877-454-2994 option 3
Hours of Operation: 6:00 am - 6:00 pm CT Monday - Friday
Emergency After-hours Customer Support: Dial 877-454-2994, select option 3 after standard business hours and on holidays
Customer E-mail Support: apex_support@provationmedical.com
Non-time sensitive issues and questions can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
Provation Apex Status Page: https://status.provationapex.com
Up to the minute information about the status of Apex, reported incidents, and scheduled maintenance. Automated push notifications to your email and text messages (sign-up required).
For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.
Expired Windows Server?
If your site operates on Windows Server 2008 or 2008 R2, Microsoft support ended January 14, 2020.
Let's discuss how to protect your software's infrastructure and patient data today.
Provation Online Courses
Did you know Provation offers hundreds of step-by-step tutorial videos and guides for Provation Apex in our virtual learning center?
U.S. Customer Support: 1-877-454-2994 option 2
Hours of Operation: 8:00 am - 5:00 pm CT Monday - Friday
U.S. Customer E-mail Support: pvos_support@provationmedical.com
Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.
Customer Support: 1-877-454-2994 option 4
Hours of Operation: 6:00 am - 5:30 pm CT Monday - Friday
Emergency After-hours Customer Support: 347-687-6377
Customer E-mail Support: mdr.support@provationmedical.com
Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
For questions related to billing/payments/maintenance, etc., please email our Finance department at mdraccounting@provationmedical.com.
Customer Support: 877-454-2994 option 6
Hours of Operation: 7:00 am - 6:00 pm CT Monday - Friday
U.S. Customer E-mail Support: sv.support@provationmedical.com
For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.
Provation SurgicalValet and Quality Concierge status page
Up to the minute information about the status of SurgicalValet, reported incidents, and scheduled maintenance. Automated push notifications to your email and text messages (sign-up required).
We highly recommend contacting SurgicalValet™ Support using the email above because it automatically creates a support ticket.
Please do not include protected health information (PHI) in your email message. When sending email, include your customer and/or site information in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
Australia Customer Support: 1-800-855742
New Zealand Customer Support: 0-800-450250
Hours of Operation: 6:00 am - 6:00 pm AEST Monday - Friday
Saudi Arabia Customer Support: 001-800-844-5770
Hours of Operation: 6:00 am - 6:00 pm AST Sunday - Thursday
Emergency After-hours International Customer Support: Dial Customer Support, select option 1 after standard business hours and on holidays
International Customer E-mail Support: pvint_support@provationmedical.com
Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.
