Provation MD & MultiCaregiver
U.S. Customer Support: 1-877-454-2994 option 1
Hours of Operation:
- 5:30am - 11:00pm CT Monday - Thursday
- 5:30am - 6:00pm CT Friday
Emergency After-hours U.S. Customer Support: Dial Customer Support, select option 1 after standard business hours and on holidays
U.S. Customer E-mail Support: pvmd_support@provationmedical.com
Non-time sensitive issues can also be reported via email. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
Expiring Windows Server?
If your site operates on Windows Server 2008 or 2008 R2, support will end January 14, 2020 unless you take action.
Don’t let your software’s infrastructure and patient data go unprotected.
Provation Apex
Customer Support: 877-793-3323
Hours of Operation: 8:00am - 5:00pm CT Monday - Friday
Emergency After-hours Customer Support: Dial 877-793-3323, select option 1 after standard business hours and on holidays
Customer E-mail Support: apex_support@provationmedical.com
Non-time sensitive issues and questions can also be reported via email. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
Provation Apex Status Page: https://status.provationapex.com
Up to the minute information about the status of Apex, reported incidents, and scheduled maintenance.
Provation Order Sets & Care Plans
U.S. Customer Support: 1-877-454-2994 option 2
Hours of Operation: 8:00 am - 5:00 pm CT Monday - Friday
U.S. Customer E-mail Support: pvos_support@provationmedical.com
Non-time sensitive issues can also be reported via email. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.
International Customer Support
Australia Customer Support: 1-800-855742
New Zealand Customer Support: 0-800-450250
Hours of Operation: 6:00 am - 6:00 pm AEST Monday - Friday
Saudi Arabia Customer Support: 001-800-844-5770
Hours of Operation: 6:00 am - 6:00 pm AST Sunday - Thursday
Emergency After-hours International Customer Support: Dial Customer Support, select option 1 after standard business hours and on holidays
International Customer E-mail Support: pvint_support@provationmedical.com
Non-time sensitive issues can also be reported via email. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.