Get the Provation Support You Need

We're here to help, and there's no need to call. Quick self-service is available to Provation Customer Community members.

  • Submit and review status of support cases
  • Product notifications and alerts, including software update downloads
  • Knowledge base articles, including FAQs

Provation MD & MultiCaregiver

U.S. Customer Support: 1-877-454-2994 option 1

Hours of Operation:

  • 5:30am - 11:00pm CT Monday - Thursday
  • 5:30am - 6:00pm CT Friday

Emergency After-hours U.S. Customer Support: Dial Customer Support, select option 1 after standard business hours and on holidays

U.S. Customer E-mail Support: pvmd_support@provationmedical.com

Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.

For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.

Expired Windows Server?

If your site operates on Windows Server 2008 or 2008 R2, Microsoft support ended January 14, 2020.

Let's discuss how to protect your software's infrastructure and patient data today.

Provation Online Courses

Did you know Provation offers hundreds of step-by-step tutorial videos and guides for Provation MD and Provation Apex in our virtual learning center?

Provation Apex

Customer Support: 877-454-2994 option 3

Hours of Operation: 7:00am - 5:00pm CT Monday - Friday

Emergency After-hours Customer Support: Dial 877-454-2994, select option 3 after standard business hours and on holidays

Customer E-mail Support: apex_support@provationmedical.com

Non-time sensitive issues and questions can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.

Provation Apex Status Page:  https://status.provationapex.com
Up to the minute information about the status of Apex, reported incidents, and scheduled maintenance.

For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.

Provation Order Sets & Care Plans

U.S. Customer Support: 1-877-454-2994 option 2

Hours of Operation:  8:00 am - 5:00 pm CT Monday - Friday

U.S. Customer E-mail Support: pvos_support@provationmedical.com

Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.

For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.

International Customer Support

Australia Customer Support: 1-800-855742

New Zealand Customer Support: 0-800-450250

Hours of Operation: 6:00 am - 6:00 pm AEST Monday - Friday

Saudi Arabia Customer Support: 001-800-844-5770

Hours of Operation: 6:00 am - 6:00 pm AST Sunday - Thursday

Emergency After-hours International Customer Support: Dial Customer Support, select option 1 after standard business hours and on holidays

International Customer E-mail Support: pvint_support@provationmedical.com

Non-time sensitive issues can also be reported via email. Please do not include protected health information (PHI) in your email message. When sending email, include your site ID in the subject line and a detailed description of your issue in the text of the message, along with information about how to contact you by phone if required.

For questions related to billing/payments/maintenance, etc., please email our Finance department at invoicing@provationmedical.com.