Senior Customer Engagement Manager
A Note From Alyssa Lamoreaux
We LOVE our customers, and we want to stay in tune with how you work, what empowers you, and what pain points we might be able to resolve. And, of course, nothing makes us happier than hearing you share your knowledge and successes with Provation solutions, products, and services.
For these reasons, we have developed the Provation Nation – our exciting VIP customer program. This is our way to provide you access to other Provation experts, share best practices, and recognize your success with Provation solutions. Best of all, this program gives you the opportunity to help us define how we can provide even more value to our customers.
Our VIP program is flexible, allowing you to choose how you engage and interact based on your preferences and time availability. We will work with you to gain insight on your experiences, and then based on your feedback, align opportunities to fit your needs.
We want your voice to be heard, so please consider registering for Provation Nation today.
How do you fit into Provation Nation?
Are you the Provation expert everyone in your facility comes to for advice? Can you explain workflows, troubleshoot and train other users while also tying that work to your organization’s broader goals? Then we’re looking for you. We need Provation superusers with a deep understanding of best practices to share their experience with peers through teaching, learning, and collaboration opportunities. Advocacy work can include phone calls, webinars, peer-to-peer events, opportunities to develop thought leadership content, discuss strategy, and share the impact Provation has had on their business.
Key titles: Administrator, Nurse Manager, Clinical and/or Surgical Services Directors, Registered Nurses, project managers, and general superuser
We’re inviting providers to share your experiences using our solutions and offer best practice recommendations to peers. Help set fellow providers up for success by sharing insights and a behind-the-scenes look at our solutions. Advocacy work takes many forms but can include showcasing clinical workflows, giving deep dives into the documenting experience, or appearing at trade shows. By taking part in this program, you’ll have the chance to gain exposure for your organization while showcasing your results to a broad audience of your peers while helping to grow our nationwide network.
Key titles: physician, anesthesiologist, clinician, and other healthcare providers
Calling all Provation IT experts! Does everyone in your facility come to you for workflow, reporting and troubleshooting advice? Can you explain interface(s), EMR and/or other system integrations and speak to your organizations IT roadmap? We want you to share your expertise with other organizations in the form of reference calls, customer events and early-adopter opportunities. Particpants will also get access to the latest release higlights and opportunities to provide feedback on new functionality.
Key titles: CIO, CMIO, System administrator, system analyst
Receive the latest news, tips to optimize your user experience, and access to SMEs
Learn optimization tips, see solution demonstrations, and hear highlights on the latest product release
Early-adopter opportunities, demos of the latest functionality, opportunities to influence product roadmap
Engagement with industry peers, Provation subject-matter-experts
VIP access to networking events and product advising opportunities
Complimentary registration to industry tradeshows and opportunities to present
Opportunities to experience our advocate retreat or additional compensation
Provation Nation Awards Nomination
In healthcare, there are remarkable things that occur that are worthy of acknowledgment and praise. The Provation team knows and understands that hard work and sacrifices may go unnoticed due to the fast-paced, stressful environment of clinical care.
The Provation Nation VIP Awards were created to recognize, celebrate, and reward our customer organizations for the impact they are making on patient care and the communities they serve.
Think about the people at your healthcare facility who are truly remarkable. Maybe it is the physician doing groundbreaking research, the IT professional who is eager to solve technical problems quickly, the single mom medical assistant that is juggling parenting and nursing school, or even the nurse who has a heart for serving the community on the weekends.
These customers are the Provation Nation VIP’s and we want to hear about it.
How does the nomination work?
- Share your Provation Nation VIP story below
- Provation Nation VIP Committee will select Top 10 Contestants
- Panel of judges will select 3 Finalists
- Audience will vote to determine our Provation Nation VIP
Provation Nation VIP Program Rules:
- Nominee must be staff member at a Provation customer site
- Nominator must completely fill out all form fields below
- Organizations Leader must verify the nominee in order to be selected as The Provation Nation VIP
How are nominees rewarded?
Provation Nation VIP Top 10 individuals will receive:
- $50 Gift Card
Provation Nation VIP Top 3 organizations will receive:
- $1,500 donation to charity or cause of recipients choice
- $1,000 donation to charity or cause of recipients choice
- $500 to buy lunch for your team
Customer Engagement Activities
We realize your time is extremely valuable, so our customer engagement program is designed to be flexible and customizable – allowing you to choose which reference opportunities are right for you. Simply submit your engagement level information and the Provation Nation Team will manage the rest. You review and approve all messaging before any engagement piece is finalized and published. Approved pieces are posted to provationmedical.com and leveraged at our events and in other marketing materials, and may also be promoted via social media channels.
Brief video testimonial discussing your organization’s challenges and how a Provation solution helps solve them. Video content is generally captured at a tradeshow or Provation-sponsored customer event.
Share your Provation success story at an event, keynote, on panels, or online webcasts. We identify the right opportunity with you, and help develop and prepare your presentation.
One-on-One Reference Conversation
Private phone discussion between you and a Provation customer or prospect, focused on your Provation solution/product area expertise.
Written Case Studies
Written customer profile story (2-4 pages) about your organizations technology challenges, the Provation solution you selected, and the key benefits realized.
Press and Analyst Activities
Press Release/Blogs: PR statement about the benefits of your Provation solution. Posted to the Provation website and promoted on various PR channels.
Quote: Public quote, featured in a Provation issued press release, focused on your success with a Provation solution.
Public Relations/Analyst Interview: One-on-one interview with reporter and/or industry analyst on a specific topic or product. Analyst activities may be anonymous.
Other Marketing Activities
Banner Ad: Banner of your organization’s name used in print and electronic format, featured at events like Provation Customer Advisory Board or User Group Meeting
Company Logo: Share your company logo for use in Provation presentations and other marketing materials.
Roundtable: Live, one-to-many reference call, led by you and the Provation Nation Team. Topics include your Provation solution with live Q and A from attending customers and prospects. Attendees must be invited by their Sales/Account Manager.
Social Media and Blogging: Highlight your Provation success story in a blog or other social media channels that interest you.