Technical Services and Training

Whether your facility needs to implement new Provation software or interfaces, replace your servers or train your staff, we are always available to help. Let our experts help you optimize your Provation software to meet the unique needs of your facility, so you can concentrate on patient care.

Provation On-Site and Remote Technical Service Offerings

Security Gap Analysis - NEW
  • Receive a security assessment with identification of gaps and areas of improvement
  • Work one-on-one with our technical experts to review backup strategy and restoration methodology
Reoccurring Software Updates - NEW
  • Stay current on the latest features, medical content and coding changes in each update as they are released throughout the year
  • Direct help from our experts
  • No need to remember to coordinate your updates, Provation will do that for you
HL7 Interface Testing
  • Dedicated Provation resource to assist with changes to your HL7 interfaces
  • Consultation from best practice advisor based on customer experiences
  • Ensure functionality is used to its fullest potential
Server and Hardware Migrations
  • Team up with dedicated technical service experts to migrate your servers and/or hardware
  • Provation’s experts have vast experience in migrations and will perform at the highest level
  • Off-hour projects available to ensure no impact to patient care
New or Refreshed Test Servers
  • Add a new test server to your environment for testing updates, upcoming interface changes or a Provation MultiCaregiver content changes
  • If you have an existing test server, Provation can refresh it with a copy of production to help keep environments in sync
Extraction of Large Database Objects
  • Provation can help your team extract data to reduce backup and restoration time for database
  • Streamlines backup strategy
Streaming Video Implementation
  • Implement the ability to capture high definition video clips
  • Expert guidance on storage management for acquired videos
Faxing Implementation
  • Allows for easy transmission to coders, referring physicians, and/or back to the physicians’ main office
Rhapsody Interface Engine Deployment
  • Add flexibility to send Provation procedure notes to multiple end points
  • Decrease interface troubleshooting burden and increase uptime

Did You Know?

Nearly all Provation services can be performed remotely via phone, video conference and remote computer access – no on-premise support required!

Did You Know?

Nearly all Provation services can be performed remotely via phone, video conference and remote computer access – no on-premise support required!

Provation Training Options

Power User Training

  • Gain knowledge on how to effectively triage and respond to end-user questions and technical concerns
  • Navigate and understand basic configuration and maintenance features
  • Retrieve quality data and procedure metrics from your system
  • Available for Provation MD, Provation MultiCaregiver and Provation Apex

Physician Training

  • Review Provation procedure note layout and functionality
  • Learn report navigation tips
  • Create custom configurations
  • Available for Provation MD Gastroenterology and/or Pulmonology and Provation Apex Procedure Documentation for Gastroenterology

Physician Preference Training

  • Learn the concept of preferences
  • Demonstrate how to create, edit and copy preferences
  • Create both departmental and physician preferences
  • Available for Provation MD Gastroenterology, Pulmonology and Surgical specialties

Standard Reports and Procedure Data Export

  • Identify and articulate reporting needs
  • Generate data reports export/print results
  • Build and execute a custom procedure data export query and export results

GIQuIC Configuration and Training

  • Assistance setting up and configuring GIQuIC Registry submission for your site
  • Demonstrate how to enable and manage required fields
  • Review how to submit data to registry


Need Immediate Customer Support?

Our customer services team is here to help, anytime of the day and any day of the year. Visit our Customer Support page for more information on how to contact us.

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