Clearlake Capital-Backed Provation Adds Erin Surprise as SVP of Professional Services

May 23, 2019

Customer-Centric and Technology-Minded Professional Bring Software Understanding and Training Experience

Erin Surprise, Senior Vice President, Professional Services
Erin Surprise, SVP Professional Services

Minneapolis, MN and Santa Monica, CA – May 23, 2019 – Provation, the premier software provider of procedure documentation and clinical decision support solutions, backed by Clearlake Capital Group, L.P. (together with its affiliates, “Clearlake”), today announced that Erin Surprise has joined as Senior Vice President of Professional Services.

Dave Del Toro, CEO of Provation, said, “We are thrilled to add a high caliber, experienced executive to our leadership team as we take Provation to the next level. Erin is leading the delivery of unrivaled development services, which is critical as we seek to empower every Provation client with greater clinical productivity.”

Surprise brings more than 16 years of experience leading professional support and customer-focused teams, as well as extensive experience in customer deployment of best-in-breed SaaS solutions. She also brings expertise in organizational design, learning and development, implementing solutions, and executing customer success initiatives. Surprise formerly served as the Vice President of Customer Success at Hoonuit, and prior to that, she was Vice President of Services and Support at Edmentum (formerly PLATO Learning), where she successfully drove implementation excellence. She graduated from Virginia Tech University with a B.S. in biology.

“Software-based companies thrive on exceptional customer experience before, during and after implementation, and I’m excited to join Provation as it continues to focus on building client relationships,” said Surprise. “I’m eager to further improve the services strategy and ensure an excellent experience for our customers.”