Adoption is a training problem.
Software succeeds or fails on whether people can use it confidently on a busy procedure day. Our professional services teams focus on one thing: getting every user there fast and keeping them there.
A physician between cases and a power user configuring the tenant need different things.
The Provation Learning Center delivers each role its own path, assigned automatically through a training roster set up during onboarding.
Fast, focused, between cases
Short, targeted courses that get providers documenting confidently – predictive entries, favorites, and templates covered in the flow of real procedure work.
Charting and workflow
Role-specific paths covering nursing documentation and the clinical workflow around each case – before, during, and after the procedure.
Configuration and ownership
Deeper training on configuration, user and security management, and how to make changes independently as your needs evolve.
Downstream teams included
Ancillary training during launch week for HIM and coding, quality and administrative reporting, and scheduling and registration.
From first login to first live case in five steps.
Self-paced online learning does the foundational work. Live and onsite sessions handle the parts that need a person.
Learn the foundations online
The Provation Learning Center holds hundreds of step-by-step tutorial videos and guides, organized into role-specific paths. Every user starts here, on their own schedule.
Review with an implementation consultant
Once power users finish their courses and initial configuration, a live session with a Provation Implementation Consultant reviews settings and locks in next steps.
Your power users train your staff
Power users complete final configuration and deliver pre-live training to the rest of the team – including physicians – so expertise lives inside your organization, not just with the vendor.
We're there for the first live cases
Provation staff work alongside physicians, power users, and staff through the first live cases.
Follow-through after go-live
Remote post-launch support and a launch summary call close out the first week, with additional remote training as needed. The Learning Center stays open – for every user, forever.
Always on: The Provation Customer Community gives you the Knowledge Base, an online support portal, and product announcements around the clock. Our customer services team offers standard support 5:30 am–11 pm CT Monday–Thursday and 5:30 am–6 pm CT Friday, with emergency after-hours support every day of the year.
Named courses you can request today.
Pick the level of hands-on your team wants.
Professional service packages for implementation and training, tailored to each organization's scope. Essentials keeps cost low with remote delivery; Premium adds onsite presence during and after go-live for larger facilities.
| Service | Essentials | StandardRecommended | Premium |
|---|---|---|---|
| Image capture procedure rooms | 1–2 | 3–5 | 6+ |
| Planning meeting | Remote | Onsite / Remote | Onsite |
| Power user training | Remote | Remote / Provation HQ | Remote / Provation HQ |
| Hardware & image capture testing | Remote | Onsite / Remote | Onsite |
| Go-live technical support | Remote | Onsite | Onsite |
| Onsite go-live implementation support | Onsite | Onsite | Onsite |
Great assistance by the trainers. They definitely pushed the department with forward thinking on next steps. Again, great team.
They were a big help in giving us direction on possible workflow alternatives. They really knocked this implementation out of the park!
Training that keeps working after go-live.
Let our experts help you optimize your Provation software for your facility, so your team can concentrate on patient care.
Standard support 5:30 am–11 pm CT Monday–Thursday and 5:30 am–6 pm CT Friday, with emergency after-hours support every day of the year.